Killer Octave - Warranty Issue?

[Greg Newell]

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Terry,
    I can see your point a little, but coming from a car background your
analogy doesn't work. If you had a badly seated exhaust valve
performance would suffer all throughout "the scale" not just in one RPM
"killer octave" range. I do feel that a brand new product should have no
blatant problems but again I come back to what I wrote earlier. As Wim
pointed out, it may well have been the best the customer could do and
was originally very happy cloth ears and all. Now he's filled with
anxiety over his newly acquired buyer's remorse. Just food for thought.

Greg

Farrell wrote:

> Hi Willem. I don't agree with you (although my stand on that is fairly
> soft), but I do appreciate your willingness to express a differing
> opinion. Do you still feel that way considering that the piano is
> still under warranty? Part of my reasoning in mentioning the false
> beats to him is that the entire top two octaves were impossible to
> tune to get a clear sound. My fear is that someone will play this
> piano, play up high, and think "oh, my - I thought you just had this
> piano tuned - it sounds horrible up here". He called me to tune his
> piano and I cannot tune 25% of the notes anywhere near my standards. I
> feel reluctant to walk away without explaining why. If you knew
> nothing about cars, and brought your car in for a tuneup. You didn't
> really notice how bad the thing runs until your neighbor went up to
> the grocery store with you an commented about it. They guy tunes it up
> as best he can, but it is still miss-firing a bit because of a poorly
> seating exhaust valve. THE CAR IS STILL UNDER WARRANTY. Would you want
> the mechanic to point this out to you? I would. Terry Farrell
>
>      ----- Original Message -----
>      From: Wimblees@AOL.COM
>      To: pianotech@ptg.org
>      Sent: Saturday, September 08, 2001 10:15 AM
>      Subject: Re: Killer Octave - Warranty Issue?
>       In a message dated 9/7/01 6:03:44 PM Central Daylight Time,
>
>      mfarrel2@tampabay.rr.com writes:
>
>
>
>     > The owner is a intermediate piano player at best. He has
>     > not said anything
>     > about it to me. This killer octave thing to me is real,
>     > but its cause is a
>     > bit fuzzy, because I have never fixed one. What is the
>     > consensus here -
>     > should I point it out to the owner and suggest he may want
>     > to initiate a
>     > warranty claim (snip)
>
>
>
>
>     > Waddaya think?
>
>      My opinion is that you should keep your mouth shut. You
>      shouldn't have even
>      pointed out the false beat problems in the upper octave.
>
>      If this customer is indeed an intermediate player, and he
>      was satisfied with
>      the piano when he bought, obviously he didn't hear any
>      problems. So why point
>      them out to him.
>
>      He probably has a restriction on how much he could spend for
>      a piano. He
>      might have thought long and hard to buy a "grand." But I'm
>      sorry, for you to
>      come in and point out problems on this brand new instrument
>      is not in the
>      best interest of the customer.
>
>      Just my opinion
>
>      Willem
>
--
Greg Newell
Greg's Piano Forté
12970 Harlon Ave.
Lakewood, Ohio 44107
216-226-3791
mailto:gnewell@ameritech.net


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