Killer Octave - Warranty Issue?

[Farrell]

Hi Clyde. You have things right there. I sent in the original post. I think
we have a real grey area here. I think the indicated deficiencies fall into
the catagory of defects. Not everyone may agree with that. Obviously if a
plate is broke, it is a defect. If one thinks the piano has a generally
tinny sound - well, that is what small cheep pianos often sound like. IMHO,
prominent false beats on any new piano is a defect.

Using the car analogy, if you buy a new $4,000 Yugo, you know you bought a
cheep car. If it has a lot of road and wind noise, it is because you bought
a cheep car - it is not a defect. If you have a prominent tick coming from
the motor from a blown exhaust gasket, it is a defect and should be repaired
if the car is under warranty. Just because you bought a cheep car, does not
mean that you should have to put up with a ticking motor - it should stay in
one piece and perform much like a new car for at least the warranty period.

But I agree, a noise, like a false beat is a tough one. In this particular
case, I applied a bit of pressure via brass rod to the top of the forward
bridge pin on most of the offending strings, and the false beat disappeared.
These are loose bridge pins. I would expect them to be tight at least for
the warranty period. IMHO, this is a defect that should be corrected.

Terry Farrell

----- Original Message -----
From: "Clyde Hollinger" <cedel@supernet.com>
To: <pianotech@ptg.org>
Sent: Monday, September 10, 2001 6:58 AM
Subject: Re: Killer Octave - Warranty Issue?


> Friends,
>
> I haven't followed this thread closely, but the original piano in question
was a new
> inexpensive grand with a really bad killer octave and many false beats, if
I remember
> correctly.  Has anyone mentioned this?  Does it follow that if a client
buys a cheap
> piano it all comes back to "you get what you pay for"?  There might be any
number of
> things we would consider a warranty problem in a fine piano, but not in a
cheap one.
> True or not?
>
> We might think a manufacturer of anything shouldn't make inferior
merchandise,
> period.  But as long as there's a market for it, it'll be out there.
>
> Regards,
> Clyde
>