SOJ

[Wimblees@AOL.COM]

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In a message dated 9/26/01 7:27:29 AM Central Daylight Time, 
mfarrel2@tampabay.rr.com writes:


> I got a call yesterday
> from a young woman who stated that she was a beginner/intermediate piano
> player. She and her dad looked at a Steinway baby grand piano that was 80 or
> 90 years old. Now she appears a tad ahead of the game (but only a teeny tiny
> tad) in that she asked me: "how much is it worth?", which was followed by
> "it is in fair condition, and I KNOW it needs REFINISHING" - "and how much
> does refinishing cost, because we want it completely redone".
> 
> I gave her a very brief lecture about 10,000 little parts, all wood & felt &
> leather & compaction & cracks & warping, etc. and finished up with "one of
> the services I offer is to do a thorough pre-purchase inspection of the
> piano where I remove the action and inspect all the mechanisms and the
> strings, bridges, and soundboard, etc. - you may wish to consider scheduling
> an appointment." She responded: "OK, thank you very much" - "click".
> 
> 

Terry:

What you need to do in the future is answer the question, and not expound on 
more than that. She asked what the piano is worth, and how much to refinish 
it. You should have answered just those two questions. "A 90 year old 
Steinway that needs to be refinished is worth about $3,000, and to refinish 
it is about $4,000." She probably would have hung up any way, because all she 
and her dad want to spend is $300 on a piano, and pay $400 to have it 
refinished. But that is another story. 

If she is still interested, then approach the subject of having it inspected. 
Then at the appraisal, talk to her about what needs to be done, and how much 
it will cost. 

Wim

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