Hmmm? The one thing that has not been addressed with this thread is: Why did the customer play the piano before you were done with it? To just stuff the action in and ask the customer to play it, is inviting this type of dillema, IMHO. I always do all the fitting, regulation tweaking and minor voicing, before I let the customer play the piano. Just a thought. Best Regards, Joe Garrett, RPT, (Oregon) I'm never lost, because everyone is telling me where to go. <G>
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