---------------------- multipart/alternative attachment Friends, My hunch is that if a customer has the choice between an excellent tech with poor relational skills or an average tech with great relational skills, the latter will get the work, except for the most discriminating customers who can tell the difference at their pianos. (You old-timers who learned sentence diagramming in high school, try your hand at that one!) Regards, Clyde Hollinger, RPT Lititz, PA, USA tune4u@earthlink.net wrote: > I've been in PTG meetings where people, usually the more introvert > types, discuss "how to get the customer to shut up and leave you alone > so you can tune." Well, sometimes you just have to ask. But I think I > build a lot of loyalty--and I know I get referrals--because I do take > time to listen to lonely old people, or people with family stories to > tell, etc. ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/bc/25/87/85/attachment.htm ---------------------- multipart/alternative attachment--
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