I had a customer call the day after a tuning with a sticking key complaint. I tuned out to be a piece of cat litter stuck between the keys. The cat pillow inside the grand was not in place when i was there to tune so I had no inkling of this possibility. She was rather indignant when I charged for the call. Regards, Jon Page >Sherry wrote: > > > > I could use some input on the following situation. I did a pitch raise > on a > > Baldwin Acrosonic the other day and also replaced a broken spring. The > > customer just called back and said she had a sticking key and wanted me to > > come fix it (without charge). Obviously I have not been clear enough about > > what is "included" in a tuning call and what should be considered a new > > service call request. I have a feeling this lady will have a lot of things > > go wrong with this piano since it was not maintained properly for many > years > > and just keep calling pretty much forever asking me to stop by without > > charge for "little things" that are wrong. > > > > 1) Any suggestions for this particular situation. > > > > 2) How can I delineate what is and what is not included in a regular tuning > > appointment (re: repairs, etc) > > > > Thanks for the help. Sherry > > > > _______________________________________________ > > pianotech list info: https://www.moypiano.com/resources/#archives > >-- >Richard Brekne >RPT, N.P.T.F. >UiB, Bergen, Norway >mailto:rbrekne@broadpark.no >http://home.broadpark.no/~rbrekne/ricmain.html >_______________________________________________ >pianotech list info: https://www.moypiano.com/resources/#archives
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