Pricing Models

[Clyde Hollinger]

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Jason,

To do a pitchraise and a tuning to A-440 in the same appointment:
I charge an extra half hour's labor if the piano is up to 50 cents flat.

I charge an extra 3/4 hour's labor if the piano is 50-100 cents flat.
I charge an extra one hour's labor if the piano is 100-150 cents flat.
Beyond that I say that it may be somewhat more, but it depends on how
things go.
Many technicians, many pricing models; but I am satisfied with mine,
most of the time.

I am not worried about credibility.  Nearly all my new clients are
referrals from satisfied friends, family members, or the piano teacher.
That always helps.  I also take plenty of time to explain things.  I
give each client a copy of PTG's technical bulletin "Pitch Raising" if
their piano needs a pitchraise.

I also give them the option of a tuning without a pitchraise.  I know I
may get a thrashing on this list for that, but I figure it's their piano
and their money.  I don't like other people getting too pushy with me,
and my clients may feel the same way.

About an hour ago I received a call from a man. "I have an old Lester
upright, and it hasn't been tuned for many, many, many ...(pregnant
pause) ... many years."  He knows it's going to need more than the
standard, and I'm certain most people who call us for the first time
knows they'll be lucky if they have to pay only for a piano tuning after
having neglected the instrument for many years.

Regards,
Clyde Hollinger, RPT
Lititz, PA, USA

Jason Kanter wrote:

> Pricing Models I am musing about pricing models for tuning. Most
> tuners seem to charge a fixed rate plus additional for a pitch raise.
> This seems to be equivalent to one rate for a one-pass tuning and a
> second rate (less than double) for a two-pass tuning. What variations
> exist in your pricing models? Does anyone charge a sliding scale based
> on average cents out-of-tune? This would enable a lower rate for
> pianos that are very close to tune (average less than 2 cents flat);
> it would be relatively easy to measure/calculate with an ETD; and it
> would further incent customers to keep their pianos in tune. It might
> also tally closer with the degree of effort to get the piano into
> proper tune. Reactions?

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