All Slip and No Grip

[Kevin E. Ramsey]

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    Z!.............
   =20
    I tune more new Samicks probably than anything..  I have never =
encountered one that had tuning pins so loose that they were unpleasant =
to tune. I live in Phoenix, so this is a pretty (very) dry climate. You =
have no reason to believe that the condition of the piano was not =
reported to the dealer. It's a warranty problem now, and you should have =
your client take it up with the sales person.
    As far as Samick giving feedback to Technicians, they don't seem to =
be responsive at all. I had our service dept. bill them for bad damper =
work, and got a call from someone in their warranty dept. Apparently, =
our arrangement with them is that we would be responsible for the first =
$250 of the warranty. Two hours of damper work doesn't put it above that =
amount. When I asked the rep about the problem with bad damper wire =
bending, naturally he didn't know anything about pianos. I asked who =
did, so that I could send them my findings on how they might be able to =
improve the quality of their products, he said that the only person I =
should contact is him, and that I shouldn't send him a letter, but =
rather, an e-mail would do. Yeah, right. That delete button is just too =
easy, and besides, I don't want to deal with someone who doesn't know a =
thing about pianos.=20
    Hey, they make price point pianos, what can I say. If the customer =
wants to pay a tech to make it right, then that's what they're going to =
have to do.



  ----- Original Message -----=20
  From: Z! Reinhardt=20
  To: Pianotech=20
  Sent: Sunday, February 10, 2002 9:54 AM
  Subject: All Slip and No Grip


  Is the weak pinblock problem still a common occurrence in new =
Samick-made pianos?  There was a time a few years ago when Samick =
quickly sent oversized pins to any dealer reporting loose tuning pins on =
one of their fine pianos.

  Hi Everyone!

  Recently I had that enlightening experience of tuning a brand new =
Kohler & Campbell KIG-47 that had a pinblock so weak that it was =
difficult to set the pins.  Sorry, I didn't take any readings this time =
around, as I didn't want to alarm the customers until I've had a chance =
to talk with the dealer and possibly the manufacturer.  (The customers =
were intrigued by the tuning process and watched over my shoulder the =
whole time.)  My guess is that the torque readings would have been about =
20 in/lbs or less, right on the edge of not holding at all.

  [Now for a little steam discharge ...]  This piano was from a =
theoretically reputable dealer.  The dealer promises that all pianos are =
pre-tuned before delivery.  So why wasn't the loose pin problem reported =
to the dealer ... and/or why didn't the dealer do anything to correct =
the situation before delivery?  Yes, the dealer received a written =
report from me about the condition of this piano with the bill ... and I =
hope they are sufficiently embarrassed about the problems being found =
after the delivery.

  Has anyone dealt with Samick on warranty issues lately?  Is there =
anyone there known to be responsive to the concerns of the field =
technicians?  I've not had any luck with them since Dean Garten left.

  Z! Reinhardt  RPT
  Ann Arbor  MI
  diskladame@provide.net

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