DC burning..hot hot hot

[Roger Wheelock]

Yes, Mr. Renaud, we are concerned about your situation.  We need any
additional information you collect as we have not raised the wattage on the
humidifier heater bar.  It should only be warm to the touch.  Please contact
me directly at roger@dampp-chaser.com.  Thank you.

Roger Wheelock, VP
Dampp-Chaser Corp.

-----Original Message-----
From: owner-pianotech@ptg.org [mailto:owner-pianotech@ptg.org]On Behalf
Of John Ross
Sent: Tuesday, February 12, 2002 5:49 AM
To: pianotech@ptg.org
Subject: Re: DC burning..hot hot hot


Hi Dave,
Dampp-Chaser is very good. I doubt it will be at your cost.
You will however need to keep them fully informed, possibly even sending the
unit back to them. A picture of the offending unit as you find it, will also
help.
I can't see the element having the ability to reach temperatures like that.
The element is a fine wire wrapped around a cord, and is in a thick plastic
tube, then it is in some sort of powder to support it, then the aluminium
tube.
I feel it is to do with impurities in the water.
Let us know the results.
Regards,

John M. Ross
Windsor, Nova Scotia.
jrpiano@win.eastlink.ca
----- Original Message -----
From: "David Renaud" <drjazzca@yahoo.ca>
To: <pianotech@ptg.org>
Sent: Tuesday, February 12, 2002 12:17 AM
Subject: DC burning..hot hot hot


>   Client says new dampp-chaser rod is so hot
> they can not hold the rod, and it has burned the pads.
>
>   They let it go dry, and according to them the
> pads are charred black. I challenged them on perhaps
> they became crusty with deposit, and the insist it is
> clear they are very black at the rod;ie: burnt.
>
>   I have seen many units go dry, but never seen
> blackened pads?
>
>  Anyone seen this before?
>
>   This is a new unit, 3 months old, they have gone
> to a stronger wattage, yes.
>
>   I am going there tomorrow, will report back,
> but this unique in my experience. Will bring
> an extra rod and switch in case. They say it is
> dangerous and want some action. Looks like I'd better
> do something, perhaps at my cost.
>
>                          Dave Renaud
>                          RPT
>                          Canada
>
>
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