I recently ordered a combination tool spoon bender (among other items) from APSCO. Allowing ten days for delivery, I scheduled a regulation on a Kawai vertical, which needed damper spoon regulation, in two weeks, knowing that I would have the spoon bender by then. Finally my order came, and guess what? No spoon bender. So I called APSCO to tell them that one of the items I ordered was not included in the shipment, and she matter-of-factly stated, "It must be out of stock." Since she didn't mention this when I placed my order, she probably didn't know it was out of stock at that time. OK, that can happen. But when it does happen, it seems to me that APSCO should call the customer and let them know that the item they have just ordered will not be coming to them when they expect it. At least then the customer could take measures to order the item from another supply house if they needed it by a certain date. To find out 10 days later when your order arrives minus the one item you actually needed by now, doesn't seem right. In this case, it's not such a big deal. I simply rescheduled the regulation job for two weeks from now. With any luck, I'll be able to fill that empty appointment slot this week, so no real harm done. It just seems to me that it wouldn't have been that hard to keep me informed. This is just good business sense and common courtesy. What do you all think of this? Am I simply expecting too much personal attention in this day and age? Tom Sivak
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