Yes! We have no spoon benders!

[Tom Dickson]

Wim,

   Your comment sparked a recent experience to come to the surface (ouch).  
No, actually it was quite pleasant.

   A Canadian company that I order almost everything from is called 
PIANOPHILE, and is situated in Quebec.  I needed a certain style of caster 
for a piano job I was doing this summer.  The item was not in stock because 
the manufacturer had suspended creation of the item until demand increased.  
I was notified of this by Pianophile.  There were several emails between 
them and me keeping me up-to-date on the situation.  And, I finally got what 
I needed.

   I have been notified by them on other occaissions that certain things 
will be held up, or are not available.

   So, sometimes suppliers do respond, and do go out of their way.  Anyway, 
sorry to hear about your experiences.

Sincerely,
Tom Dickson
Regina, SK, Canada


>From: Wimblees@AOL.COM
>Reply-To: pianotech@ptg.org
>To: pianotech@ptg.org
>Subject: Re: Yes! We have no spoon benders!
<snip>
>I can't ever recalling a piano supply company calling to me to tell me a 
>part
>or tool is out of stock. For any supply company to call its customers
>whenever an item is out of stock would be way too much work. I could see it
>done if you're ordering big items, like a piano, or TV. But for a small 
>tool
>like a spoon bender, no. As you said, it's not that big a deal.
>
>Wim




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