Steinway parts dept.was Shaft from Schaff

[Erwinspiano@AOL.COM]

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In a message dated 7/20/2002 1:15:30 PM Pacific Daylight Time, avery@ev1.net 
writes:


> Subj:Re: Shaft from Schaff on Piano Gold Paint 
> Date:7/20/2002 1:15:30 PM Pacific Daylight Time
> From:<A HREF="mailto:avery@ev1.net">avery@ev1.net</A>
> Reply-to:<A HREF="mailto:pianotech@ptg.org">pianotech@ptg.org</A>
> To:<A HREF="mailto:pianotech@ptg.org">pianotech@ptg.org</A>
> Sent from the Internet 
> 
>       Avery


       You know before Glory retired she got so obstinate and cranky she 
screwed up my account over a hinge they sent to me that was damaged upon 
receipt. Glory sent me a note basically called me a liar (my interpretation) 
saying that I had returned the long hinge damaged even  though I sent a note 
documenting its damage upon receipt. Blah blah blah. I finally gave up trying 
to order much as they then wouldn't send me merchandise because I hadn't paid 
for the hinge they damaged even though I returned it. Makes your head spin. I 
was reduced to C.O.D.s
     Finally one day I get Shannon Rebel On the phone (new kid on block & new 
best friend at the Outfit) explain the sordid tale She says "I'm here to 
straighten out accounts exactly like yours." Poof I'm back on account and I 
get no more notes from accounting and I think they put glory out to pasture. 
Sad cause I had good repair with Glory for years.
      Shannon has a can do attitude and will work for you but I can tell you 
I think she's overworked in an understaffed dept. but still doing a great 
job. If I call or fax an order I don't wonder if or when I'll get it. My 
orders usually show up 5 days after I place them. How's that for service?
    If your really stuck try Eric Shandall. He's a long time acquaintance and 
he puts a good face on  techno support.
          Dale Erwin

> 
> David,
> 
> I didn't know there was anyone doing that now besides Glorie (sp?)
> You mean I might actually get to talk to a real person when I have
> a question? Wow! What a concept!
> 
> Avery
> 


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