Steinway parts dept.was Shaft from Schaff

[Erwinspiano@AOL.COM]

---------------------- multipart/alternative attachment
In a message dated 7/20/2002 4:52:47 PM Pacific Daylight Time, Erwinspiano 
writes:


> Subj:Re: Steinway parts dept.was Shaft from Schaff  
> Date:7/20/2002 4:52:47 PM Pacific Daylight Time
> From:<A HREF="mailto:Erwinspiano">Erwinspiano</A>
> To:<A HREF="mailto:pianotech@ptg.org">pianotech@ptg.org</A>
> 
> 
> 
> In a message dated 7/20/2002 1:15:30 PM Pacific Daylight Time, 
> avery@ev1.net writes:
> 
> 
> >> Subj:Re: Shaft from Schaff on Piano Gold Paint 
>> Date:7/20/2002 1:15:30 PM Pacific Daylight Time
>> From:<A HREF="mailto:avery@ev1.net">avery@ev1.net</A>
>> Reply-to:<A HREF="mailto:pianotech@ptg.org">pianotech@ptg.org</A>
>> To:<A HREF="mailto:pianotech@ptg.org">pianotech@ptg.org</A>
>> Sent from the Internet 
>> 

                 List 
             I didn't know Glory Lefrac of Stwy Parts Passed away and I meant 
her personally no disresrect in my post of earlier today. I wonder now if she 
was ill towards the end when her behavior was perplexing to me. Thanks J.P 
for the news
>>>>>Dale >>>>..
> >>       Avery
> 
> 
>        You know before Glory retired she got so obstinate and cranky she 
> screwed up my account over a hinge they sent to me that was damaged upon 
> receipt. Glory sent me a note basically called me a liar (my 
> interpretation) saying that I had returned the long hinge damaged even  
> though I sent a note documenting its damage upon receipt. Blah blah blah. I 
> finally gave up trying to order much as they then wouldn't send me 
> merchandise because I hadn't paid for the hinge they damaged even though I 
> returned it. Makes your head spin. I was reduced to C.O.D.s
>      Finally one day I get Shannon Rebel On the phone (new kid on block & 
> new best friend at the Outfit) explain the sordid tale She says "I'm here 
> to straighten out accounts exactly like yours." Poof I'm back on account 
> and I get no more notes from accounting and I think they put glory out to 
> pasture. Sad cause I had good repair with Glory for years.
>       Shannon has a can do attitude and will work for you but I can tell 
> you I think she's overworked in an understaffed dept. but still doing a 
> great job. If I call or fax an order I don't wonder if or when I'll get it. 
> My orders usually show up 5 days after I place them. How's that for 
> service?
>     If your really stuck try Eric Shandall. He's a long time acquaintance 
> and he puts a good face on  techno support.
>           Dale Erwin
> 


---------------------- multipart/alternative attachment
An HTML attachment was scrubbed...
URL: https://www.moypiano.com/ptg/pianotech.php/attachments/02/8b/05/af/attachment.htm

---------------------- multipart/alternative attachment--