Belarus

[Roy Ulrich]

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Er, uh, I might not have phrased the question properly; as a matter of =
fact, the customer HAS asked me to be involved. This is a rather unique =
situation, as the "other guy" is coming from about 100 miles away. =
Should the customer have to keep this PSO, I'll in all likelihood be the =
one who has to service it in future years.Whether or not getting =
involved at this point is part of my job description, I disagree. I'm =
self employed. My job description is what I say it is, and when an =
alledged dealer is trying to pull a fast one, I'll step up to the plate =
for the customer. Personally, I believe that it is our responsibility =
(to a point) to defend the uninformed customer against consumer fraud. =
99% of my new business is as a result of word-of-mouth referrals because =
to some degree my customer base has come to trust me to do a good job =
and be honest with them. I can't change that tactic after this many =
years of success. This is akin (in my opinion) to buying a new car with =
a leaky radiator and the dealer offers to put a can of "Stop Leak" in =
the system and send you on your way....

At any rate, the question was:  Does anyone on this list see doping a =
new instrument as an appropriate repair for a NEW piano that will not =
hold a tune?  Thanks

Roy Ulrich
  ----- Original Message -----=20
  From: Wimblees@AOL.COM=20
  To: pianotech@ptg.org=20
  Sent: Wednesday, June 05, 2002 5:42 PM
  Subject: Re: Belarus


  In a message dated 6/5/02 5:21:01 PM Central Daylight Time, =
ulrich@rangenet.com writes:=20



    I've been tuning and restoring for 17 years and never had a =
situation like this come up. Your thoughts will in all probability be =
greatly appreciated. Thanks in advance!=20

    Roy Ulrich=20






  Roy.=20

  This may seem harsh, but your job is to tune pianos, not to negotiate =
conflicts between customers and dealers. Unless the customer asks you to =
intervene on her behalf, (and pays you to do it), I would suggest you =
stay away from any dealings between the customer and the dealer. Let the =
dealer send someone else to "fix" the problem. If the customer is =
satisfied with the results, that is her "problem." If she is still =
dissatisfied, it is her responsibility to do something else about it.=20

  Again, this might seem harsh, and I know it is very tempting to step =
in and help your customers. But unfortunately, it is not part of our job =
description. (again, unless she specifically asks you to help her).=20

  Wim=20



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