This is a multi-part message in MIME format. ---------------------- multipart/alternative attachment Hi Mark, Have come accross this problem before. You can't do anything about = different marketing policies for different stores but you can fix the = piano so that the customer is happy. Check the piano out yourself, it may have a fault that is covered by = warranty. Is the stores tuner a tech or just a tuner ? Young Chang (though not my favorite piano) can be a very nice piano if = worked on by a good tech. Once again, how good is the tech ? If he could not fix the problem in = three visits then maybe you should advise the store that their tech does = not know what he is doing and this is causing problems with their = policies. The stare may thank you and give the job to you to solve. Regards Tony Caught ----- Original Message -----=20 From: bases-loaded@juno.com=20 To: pianotech@ptg.org=20 Sent: Saturday, March 09, 2002 8:05 PM Subject: Retailers - is there a remedy? Greetings - My question is this: Is nine days of discontented ownership of a = brand new piano, with 3 service calls that have not remedied the = problems, sufficient criteria to get one's money back? Details = follow....=20 A piano teacher I have serviced the last few years has needed a better = piano for years, but was unable to afford one. Parents to the rescue... they surprised her by going to one of the big = retail establishments here and picking one out for her (uh-oh). They = picked a 5'2" maraschino cherry red Young Chang that has now been in the = teacher's home for 9 days and she HATES it. She has had the store's = technician out 3 times on rather significant action problems that don't = seem to get remedied. (I have not seen the piano). She has expressed her dissatisfaction with the store and would like to = return it and get the $10K back and pick out her own piano anywhere she = pleases, but the store tells her once it leaves the store the only = option open to her is to trade it into them on an upgrade. Since she = has no money to add, and doesn't like any of the instruments there in = that price range, she feels doomed to accept the instrument she now has. Any input on this dilemma in regards to standard industry retail = practices would be appreciated. Mark Potter bases-loaded@juno.com ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/f3/6f/65/83/attachment.htm ---------------------- multipart/alternative attachment--
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