Retailers - is there a remedy?

[Erwinspiano@AOL.COM]

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In a message dated 3/9/2002 2:48:05 AM Pacific Standard Time, 
bases-loaded@juno.com writes:


> Subj:Retailers - is there a remedy? 
> Date:3/9/2002 2:48:05 AM Pacific Standard Time
> From:<A HREF="mailto:bases-loaded@juno.com">bases-loaded@juno.com</A>
> Reply-to:<A HREF="mailto:pianotech@ptg.org">pianotech@ptg.org</A>
> To:<A HREF="mailto:pianotech@ptg.org">pianotech@ptg.org</A>
> Sent from the Internet 
> 
> Mark

  I wish I could help but this is just one of those very sticky wickets. Have 
her sell the piano then find her a real one.
    >>>Dale>>>...

> 
> Greetings -
>  
> My question is this:  Is nine days of discontented ownership of a brand new 
> piano, with 3 service calls that have not remedied the problems, sufficient 
> criteria to get one's money back?  Details follow.... 
>  
> A piano teacher I have serviced the last few years has needed a better 
> piano for years, but was unable to afford one.
>  
> Parents to the rescue... they surprised her by going to one of the big 
> retail establishments here and picking one out for her (uh-oh).  They 
> picked a 5'2" maraschino cherry red Young Chang that has now been in the 
> teacher's home for 9 days and she HATES it.  She has had the store's 
> technician out 3 times on rather significant action problems that don't 
> seem to get remedied.  (I have not seen the piano).
>  
> She has expressed her dissatisfaction with the store and would like to 
> return it and get the $10K back and pick out her own piano anywhere she 
> pleases, but the store tells her once it leaves the store the only option 
> open to her is to trade it into them on an upgrade.  Since she has no money 
> to add, and doesn't like any of the instruments there in that price range, 
> she feels doomed to accept the instrument she now has.
>  
> Any input on this dilemma in regards to standard industry retail practices 
> would be appreciated.
>  
> Mark Potter
> <A HREF="mailto:bases-loaded@juno.com">bases-loaded@juno.com</A>
>  
> 


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