Everyday somthing new

[Kevin E. Ramsey]

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    Hey, at least you realized that you made a mistake and made it right =
at your own expense. Live and learn, but treat the customer as you =
yourself would want to be treated. Amen.


  ----- Original Message -----=20
  From: Gevaert Pierre=20
  To: pianotech@ptg.org=20
  Sent: Tuesday, March 12, 2002 10:11 AM
  Subject: Re: Everyday somthing new


  Dunce of the year?
  Here is mine.
  Note, I was a beginning pianotechnician.
  I wanted to please a client and cleaned de bas strings of her fine =
quality
  upright with metal polish.
  Result: the previously nice sounding basstrings where completely =
death!
  Another tech said that the only way to cure the problem was to replace =
the
  whole set, so that is what I did.
  Maybe there is another possibility? I dont know.

  Regards
  P. Gevaert
  Belgium
  ----- Original Message -----
  From: "Bill Pillmore" <billpillmore@earthlink.net>
  To: <pianotech@ptg.org>
  Sent: Monday, March 11, 2002 10:54 PM
  Subject: Everyday somthing new


  >
  > Maybe someone can explain this.  I went to a customer today to give =
a
  > second opinion on restringing the bass section of her 20 year old =
5'1""
  > Kawai grand.  What I found was the whole bass section was dead as a =
door
  > nail.  My first inclination was the bass bridge was coming unglued =
but
  > there was no indication of this. (The bass bridge where it is glued =
is
  > mostly under the plate and out of view.)  Putting pressure on the =
bass
  > bridge seemed to show it was intact.  The customer said after a =
normal
  > tuning from her regular tuner, the strings seemed to go dead.  The
  > technician after referring to a colleague twisted the strings and =
she
  > thought they sounded better for a day or so but now he is saying the
  > bass section needs to be restrung.  Although there is little bearing
  > there is some.  I tuned down a string made sure it was seated on the
  > bridge, messed around scratched my head, and retuned the string.  It
  > bounced back to life and two or three other strings did the same.
  > Before getting further involved I thought I might want to think =
about
  > this for a day.  I have never seen anything like this before.  Any =
help?
  > Bill
  >
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