Thank you, Susan!
Entering a customer's life as their technician
establishes a "relationship". If that relationship,
like any, is predicated with a patent deception ( such
as the "prices" in catalogs ), what's the point in
having it? I would not want a liar in my house, and
neither should they!
I think the suggestions for fairly, honestly and
openly charging for service on ordered items presented
here have been very helpful.
Gordon
--- Susan Kline <sckline@attbi.com> wrote:
> At 05:30 PM 10/15/2002 -0700, you wrote:
> >The only thing sleazy is your pretending the
> catalog prices were
> >wholesale...Geez, Susan...
> >This makes me wonder if YOUR embarrassed to be in
> business...
>
> MY DEAR DAVID!!!! I certainly did nothing of the
> kind! In fact, back then,
> I passed on all parts at cost.
>
> I was embarrassed for the company and our
> profession, that they obviously
> thought we all did business this way.
>
> Susan
>
> P.S. You were joking, right?
>
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