lazy RPT

[David Ilvedson]

So David, I'd be curious to know why you were tuning the piano a week after it was tuned?
One of the important reasons to put up with dealer work is to get that customer.  Good initial
salesmanship and service would have kept that customer...at least thats to be hoped.

David I.


----- Original message ---------------------------------------->
From: Clyde Hollinger <cedel@supernet.com>
To: Pianotech <pianotech@ptg.org>
Received: Wed, 23 Oct 2002 07:39:34 -0400
Subject: Re: lazy RPT

>David,

>This is a situation where there could be two sides to the story.  You imply that
>the technician should have just gone ahead and done the extra work for nothing.
>I hate working for nothing, although I admit I make exceptions.

>In such a case I would have told the client that the piano was flat and that the
>dealer doesn't pay me for doing extra work (depending on the technician-dealer
>understanding).  If the client wants to pay me, fine; I'll go ahead and do it.
>But I have had instances where the client wasn't around to ask, so then I have to
>decide myself what to do.  Will the client get upset if I leave a bill for the
>pitchraise?

>These first-time service calls always eat up more of my time as I explain to the
>client what the piano needs, and of course I don't get paid for "explaining
>time," but I feel it pays off in the long run.

>Regards,
>Clyde

>David Andersen wrote:

>> I just followed up on a new piano, C7, that had been tuned
>> a week prior....  Guess what?  The piano was 12-14 cents flat!
>> I couldn't believe it.  Don't them machines tell ya whut pitch you
>> a-tunin' on?  All I could figure was the dealer only paid him for a tuning,
>> and, by
>> gawd that's all he was going to do.  Incomprehensible to me.

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