Steinmann piano

[Mike and Jane Spalding]

Ron,

North American Music, Inc.
126 Route 303
W. Nyack, NY 10994
800 541 2331
845 353 3520
www.namusic.com

I did some warranty work on a Hyundai, in a dealer's showroom, for North American, and had no difficulty setting a price and getting paid, but unlike your situation, I was working for a dealer who seemed to have an excellent relationship with North American.

good luck,

Mike Spalding RPT

----- Original Message ----- 
From: Ronald Ochs <ronspianoservice@yahoo.com>
To: <pianotech@ptg.org>
Sent: Thursday, October 31, 2002 12:03 AM
Subject: Steinmann piano


> Hi all,
> 
> I recently tried to service a 3 yr. old Steinmann
> studio upright. This poor piano needs some major
> repairs. The 10 yr. warranty is held by North American
> Piano Group. I'm trying to reach them but no phone #
> or address is listed on the warranty papers, and the
> dealer that sold the piano only has a unusable phone
> #. Has anyone ever dealt with this "company" before,
> and do you have a way to get in touch with them? 
> I also found a sticker on the piano that had the name
> Van Urck - Holland on it.
> 
> Any info. would be appreciated.
> 
> Ron Ochs
> Ron's Piano Service, Klamath Falls, OR
> 
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