OT - McAfee download problem

[Jeffrey Schlaybach]

Hi Clyde:

1 - There are some scams going around the net which appear to be legitimate
e-mail messages but which are used to sniff out personal information from
people. Not sure this is one of those but I'd be real careful about this
sort of thing. I'm assuming the e-mail link took you to McAfee's web site
for the download?

2 - With Norton Antivirus there is a utility which allows you to check your
software for upgrades right out of the software on your PC. Check and make
sure there isn't some way of doing this with your package.

3 - If you are using Internet Explorer you may have cookies turned off and
have the security settings set to HIGH. Perhaps this may need to be lowered
temporarily. Go to tools -> Internet Options and Privacy tab and see what
you have it set to.

Jeff Schlaybach
----- Original Message ----- 
From: "Clyde Hollinger" <cedel@supernet.com>
To: <pianotech@ptg.org>
Sent: Monday, August 25, 2003 12:48 PM
Subject: OT - McAfee download problem


> Friends,
>
> I hope someone can help me, or just inform me if I have to pay McAfee
> for advice.
>
> I got an email from McAfee which says in part, "Please upgrade
> immediately!  To access your new VirusScan features you must first
> upgrade your software by downloading the new version."
>
> The McAfee log-in window is displayed first, asking for my email address
> and password.  When I give that information and click on the log-in
> button, the same log-in window appears again, asking me to log-in.
> Well, duh, I just did that!  Yes, I checked, and I am using the correct
> password.
>
> So I can't get any further than the log-in window.  Any advice on what I
> do now?  I could call them, but I would feel cheated to pay them to fix
> a problem they should fix without cost.  Help!
>
> Regards,
> Clyde Hollinger, RPT
>
>