This is a multi-part message in MIME format. ---------------------- multipart/alternative attachment Hi List, I only make a firm time, for my first appointment of the day, normally 0900hrs. Then I make them for a mid to late morning, or early to mid afternoon, etc. That way if there is a no show, I just go on to the next. It can sometimes work to my advantage too, sometimes a neighbour will come by, and say can you fit mine in, and I say if there are no major problems, yes. Sometimes it is nice to go home early, surely, none of us are working to such a tight budget, that we would hurt, for the lack of that one tuning? I don't like waiting, so I have a limit of waiting 15 mins. I don't charge for the call, as normally, I plan my day, so all the tunings are in one area, and the travel time is not an issue. I realize that not everyone's clientele list allows them to do this. I have never had a list that I called for a scheduled tuning. My reasons are, I don't believe that frequent tunings, once stabilized, are necessary in all situations. i.e. little old lady, just for hymns, kids gone, no more lessons, and I always recommend that in this area, they not be tuned in the summer, as the humidity swings are too great. (gives me the summer off too. :-) ) When I did need a cash flow, through the summer, I did restringings, keytops etc. The flow of jobs has worked out just right for me. I do have a few that say, when you are in the area, call me. Some will also call and say I have 3 or 4 others, can you come next week. I give them a small discount for arranging the others. For any distance, I have a mileage surcharge, which drops the more there are to do. Mind you I do have a small contract with a University, 35 pianos, which allows me to work this way. I have been well pleased with the relaxed way that this works out. John M. Ross Windsor, Nova Scotia, Canada jrpiano@win.eastlink.ca ----- Original Message ----- From: Clyde Hollinger To: davidlovepianos@earthlink.net ; Pianotech Sent: Sunday, February 02, 2003 2:22 PM Subject: Re: No shows David, My question to you is this: When you call the day before, how frequently do people say, "Oh! I forgot! That's not going to work." Then you have to scramble to find someone else for the next day. Is that a problem or not? I've been mailing reminder cards the Thursday before the week of the appointment. People who notice a schedule conflict will often call me on Friday, which gives me more time to fill the appointment. But I would love to get away from sending the reminder cards. Regards, Clyde David Love wrote: I find no shows to be particularly irritating for many of the reasons mentioned below. They can generally be avoided by calling a day before to remind of the appointment. Since many of us are booking my appointments a couple of weeks in advance (or more), it is easy for a customer who is not methodical about recording and reviewing scheduled appointments to forget. So I try and call just prior to the scheduled appointment just to remind them. If they aren't home, I leave a message. I often do this the day before using my cell phone, which I carry, between appointments or when I have a free moment. Then I don't have to spend time sitting down to the phone at night after I get home. ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/fc/7c/dc/4c/attachment.htm ---------------------- multipart/alternative attachment--
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