Newbie tuning liability question

[Dave Bunch]

This is a multi-part message in MIME format.

---------------------- multipart/alternative attachment
Observe as you set up to tune and as you start to tune. Talk to the =
customer about concerns and even worst case scenarios. Then if they want =
to proceed, they have been warned. Everytime I pitch raise I warn about =
broken strings. Its the one time I don't that I actually end up breaking =
one. But I can't say that anyone has blamed me for accidental damage. =
After an honest explanation of the situation, most people are very =
reasonable. I don't think anyone has ever given me trouble on something =
like this. I don't think you need anything in writing.

On the subject of liability, I do believe in my business being heavily =
insured. I am covered up to a million dollars for just about anything =
that can happen. You could heat a shank and burn down the house. You =
could back over a kid in the driveway. After watching my daughter have a =
very close call on an auto insurance claim against her, I have come to =
conclusion that you cannot have too much insurance for situations that =
could wipe you out for life (I'm not talking about extended warrantys =
and such, which are usually a rip off). One time I was sitting on a =
customers floor doing some elbows when a baby that I didn't even know =
was in the house had crawled over to my tool case. She put her hand on =
it and the heavy pallet laiden lid came down on her fingers. I was =
surprised nothing was broken and the mom took the blame for not watching =
junior. It could have come down in a much different way. If you are in =
business long enough something is bound to happen. This insurance is not =
that expensive. End of rant.

Dave Bunch
  ----- Original Message -----=20
  From: keys88=20
  To: Pianotech=20
  Sent: Wednesday, January 29, 2003 7:48 AM
  Subject: Newbie tuning liability question


  I regards to the recent self destructing piano post, It brought to =
mind a question about a tuners liability overall.  When I get the =
experience and confidence one of these days to make my first tuning =
/service call, how do you deal with things that are beyond your control =
with the customer?  So many bad conditions can exist in a customers =
piano, such as extremes as the cracked harp, broken bridges, loose =
tuning pins that won't hold, rusty strings that break, and so on.  Not =
to mention the piano in such ill repair that it cannot be tuned properly =
without further repair, that the customer may not won't to pay for at =
the moment.
    My question is if anyone has an invoice that they have the customer =
initial, that you clearly explain your terms, so there is no =
misunderstanding.  Such as, you won't be held responsible for "such and =
such" base on the condition of your piano, or that a large pitch raise =
is done at the customers own risk, due to the age of the piano, or so =
on.
    Thanks very much

  Tom

  Patiently waiting for membership info from the PTG




---------------------- multipart/alternative attachment
An HTML attachment was scrubbed...
URL: https://www.moypiano.com/ptg/pianotech.php/attachments/fa/61/e0/25/attachment.htm

---------------------- multipart/alternative attachment--