Billings Flanges = Brass Rail

[Farrell]

Perhaps you are right and we have found agreement. Next stop, the Middle East.

Terry Farrell
  
----- Original Message ----- 
From: "Keith McGavern" <kam544@gbronline.com>
To: "Pianotech" <pianotech@ptg.org>
Sent: Tuesday, June 03, 2003 1:45 PM
Subject: Re: Billings Flanges = Brass Rail


> At 12:37 PM -0400 6/3/03, Farrell wrote:
> >... I do not know for sure why the old tuning pin is loose. Is it 
> >just from normal wear? Is the block cracked? Is the block 
> >delaminating? Has the block been doped? Even if I shim tuning pin 
> >X, I won't know for sure it will hold for years because perhaps the 
> >block is cracked. But I will not guarantee them ... I will happily 
> >do the repair, but I won't guarantee that repair, and I won't come 
> >back for free if the repair fails.
> 
> All you are essentially saying then is you won't guarantee *any* type 
> of repair when you are unable to ascertain whether it will work or 
> not. That makes perfect sense to me.
> 
> I guarantee the repairs I do in which I am confident I have diagnosed 
> the problem correctly, and in which I am confident the repair I have 
> chosen will work.
> 
> In the beginnings of my career as a piano service person, I have on 
> many occasions over inflated my abilities, believing I could 
> resurrect every piano I met. Alas, I have learned from my boastful 
> days, such a thing was not to be.
> 
> Now much later in life at servicing pianos, informing the customer of 
> my abilities in either situation described above is something I 
> attempt to do at all times.
> 
> I see no disagreement with you, just some clarification of conversation.
> 
> Keith McGavern
>