Billings Flanges = Brass Rail

[Keith McGavern]

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At 12:37 PM -0400 6/3/03, Farrell wrote:
>... I do not know for sure why the old tuning pin is loose. Is it 
>just from normal wear? Is the block cracked? Is the block 
>delaminating? Has the block been doped? Even if I shim tuning pin 
>X, I won't know for sure it will hold for years because perhaps the 
>block is cracked. But I will not guarantee them ... I will happily 
>do the repair, but I won't guarantee that repair, and I won't come 
>back for free if the repair fails.

All you are essentially saying then is you won't guarantee *any* type 
of repair when you are unable to ascertain whether it will work or 
not. That makes perfect sense to me.

I guarantee the repairs I do in which I am confident I have diagnosed 
the problem correctly, and in which I am confident the repair I have 
chosen will work.

In the beginnings of my career as a piano service person, I have on 
many occasions over inflated my abilities, believing I could 
resurrect every piano I met. Alas, I have learned from my boastful 
days, such a thing was not to be.

Now much later in life at servicing pianos, informing the customer of 
my abilities in either situation described above is something I 
attempt to do at all times.

I see no disagreement with you, just some clarification of conversation.

Keith McGavern

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