I tell my customers right up front what I charge. I have compared what I charge to the other tooners in the area and I know I'm right in there with them all. I think the customers appreciate a good solid answer. Richard -----Original Message----- From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org]On Behalf Of pianolover 88 Sent: Monday, June 16, 2003 9:19 PM To: pianotech@ptg.org Subject: price-shoppers! Just wanted to get some feedback on how everyone ELSE handles first-time customer calls that begin: "HOW MUCH DO YOU CHARGE?" I've tried many different approaches because there is that segment of first time callers that are more interested in getting the LOWEST price, rather than the best service, or at least that seems to be their number ONE priority. Should I just give my price point blank and then shut up and wait for there response? Usually, before i tell the customer my fees, I ask them: "when was your piano last tuned", and then get a little more pertinent piano info, THEN tell them my prices. But then you get that all too familiar response...: ok thanks, I call you back", or: " well, let me talk to my Husband/wife", etc. Fortunately, I book a fair percentage of my first time calls, but does anyone on the list have a favorite, effective way to handle these calls? I know we can't book EVERY call, but that's what I'm striving for! What I DON'T want to do is get caught up in a "price war" with other tuners. I know there are some tuners out there that will cut their prices to the bone, just too appeal to those price hunters, but I hate to have to stoop to "price wars" to compete with the few who charge $55 a tuning! I'm striving to emphasize Quality, precision, and professional, curteous service, and I know my loyal cusomers appreciate this. Terry Peterson _________________________________________________________________ Help STOP SPAM with the new MSN 8 and get 2 months FREE* http://join.msn.com/?page=features/junkmail _______________________________________________ pianotech list info: https://www.moypiano.com/resources/#archives
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