---------------------- multipart/alternative attachment In a message dated 5/29/03 12:37:59 PM Central Daylight Time, Piannaman@aol.com writes: > My question is this: since it is a warranty tuning paid for by the store, > should I bill the store as though I performed the service, thus voiding her > free tuning, or should I send her the bill for the no-show fee(roughly the > same price)? > > IMO, somebody who's a no-show wouldn't be inclined to reimburse me, so I'm > leaning towards billing the store for this. Any opinions or shared > experiences are most welcome. > > Thanks, > > Dave Stahl > > Under normal circumstances, I view no shows as part of doing business. In other words, it comes with the territory. However, I don't call my customer back after I leave my card in the door, or leave a message on the answering machine. If the customer wants to reschedule, that's fine. But I will not continue to call her. In this situation, however, even though she isn't paying the bill, the customer is still a no show. Since you were kind enough to wait, and leave a message, I would tell the store what happened, and tell them that under the circumstances, you are not going to give her a free tuning. If the store wants to send out another tuner, that is up to them. Wim ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/64/ba/08/38/attachment.htm ---------------------- multipart/alternative attachment--
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