---------------------- multipart/alternative attachment In a message dated 5/30/03 4:13:25 PM Central Daylight Time, avery@ev1.net writes: > Has anyone actually considered calling the customer before you go? Just > to be sure? > > Avery > How far do we have to go to "baby" our customers. My feeling is, if they can't keep track of their lives, why should I bother. I wrote an article about this topic some months back in the Journal. My attitude is, no shows are a part of doing business. It comes with the territory. No matter what we do, it's going to happen. We have to realize a piano tuning might not be the most important thing in a customer's life. And who are we to judge what is more important. What might be a trivial thing to us, (like getting your hair done), might be a very important event for the customer. Yes, it's a hassle, and yes, we do loose money, but that's life as a piano tuner. And, as I concluded at the end of my article, if you don't like it, get out of the business. Wim ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/60/72/e9/90/attachment.htm ---------------------- multipart/alternative attachment--
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