Irate Customer

[Farrell]

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Hello PianoList folks. I'm looking for any suggestions to sooth an irate =
customer - she just called and left a message - I'll have to get back to =
her soon.

I tuned a Yamaha GH1 today (so-so condition). New customer "graduate of =
Puerto Rico Conservatory". I sat down on bench & hit first key - =
BUZZZZZZZZZZZ. Found a half-dozen keys that made a nasty soundboard =
buzz. Found a rib I could press on while striking key that stopped the =
buzz. Lady was not home so I called hubby over to ask if wife had =
complained about buzz. He said he heard it when I demonstrated it, but =
she had not mentioned it.

So she just calls now and said she played her piano. She is not happy at =
all. She said there were one or two keys that made a little buzz =
previously, but now about 20 notes make a big buzz and she is in tears.

I had told the hubby when I was there earlier that if the buzzing =
bothered her, there were some repairs that we could try to get rid of =
the buzzing. He said he would mention it to her. It would seem to me =
that the appropriate response from me is to offer to make an appointment =
to come and repair her loose rib and charge her a normal fee for doing =
so. Her message has the distinct tone of "my piano was fine before YOU =
touched it".

Any thoughts before I step into the fire? Thanks.

Terry Farrell
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