---------------------- multipart/alternative attachment Hi Terry, This piano is probably still under warranty, so check with Yamaha USA. Just a thought. Regards Roger At 06:07 PM 11/2/2003 -0500, you wrote: >Hello PianoList folks. I'm looking for any suggestions to sooth an irate >customer - she just called and left a message - I'll have to get back to >her soon. > >I tuned a Yamaha GH1 today (so-so condition). New customer "graduate of >Puerto Rico Conservatory". I sat down on bench & hit first key - >BUZZZZZZZZZZZ. Found a half-dozen keys that made a nasty soundboard buzz. >Found a rib I could press on while striking key that stopped the buzz. >Lady was not home so I called hubby over to ask if wife had complained >about buzz. He said he heard it when I demonstrated it, but she had not >mentioned it. > >So she just calls now and said she played her piano. She is not happy at >all. She said there were one or two keys that made a little buzz >previously, but now about 20 notes make a big buzz and she is in tears. > >I had told the hubby when I was there earlier that if the buzzing bothered >her, there were some repairs that we could try to get rid of the buzzing. >He said he would mention it to her. It would seem to me that the >appropriate response from me is to offer to make an appointment to come >and repair her loose rib and charge her a normal fee for doing so. Her >message has the distinct tone of "my piano was fine before YOU touched it". > >Any thoughts before I step into the fire? Thanks. > >Terry Farrell ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/86/d8/a3/3c/attachment.htm ---------------------- multipart/alternative attachment--
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