Nichols wrote: > Funny thing..... while I was trying to write this, I received a second > call-back complaint from a customer with a funky spinet that has a > mystery trapwork problem. AND.... the player is the husband..... who > happens to be an attorney. So... > > "Mr. Nichols? You were here last week and now the keys are just > holding." > > "Great! This is a good thing, Mrs. wife-of-an-attorney." Now, at > least, we'll have some kind of tangible target." > > Hi Guy Personally I dont fear this kind of situation at all. The fellow could be the President of Zimbabwe for all I care. In the end its his word against mine about the "it was just fine before you tuned it" thing. Added to the fact that it is really easy to prove that tuning a piano has nothing to do with sticking keys, or most other such problems... you end up manuvering the fellow to prove that you did something else then simply tune the piano, and you did so purposely to cause the piano problems. If you werent specifically their to do other then tune the piano, and thats what you got paid for... then you are under no obligation to fix anything else for free. And any piano that develops some acute problem as a result of standard service proceedures is in need of repairs relative to that problem to begin with, and you can not be expected to be able to forsee or freely repair after the fact any such occurances. Been there, done that... attorney hot shot ended up footing the bill for all court costs. Its kind of like the plumber showing up to fix your toilet and upon flushing a pipe down the hall breaks due to some fluke of luck. Dats da breaks customer. Cheers RicB -- Richard Brekne RPT, N.P.T.F. UiB, Bergen, Norway mailto:rbrekne@broadpark.no http://home.broadpark.no/~rbrekne/ricmain.html http://www.hf.uib.no/grieg/personer/cv_RB.html
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