Irate Customer

[John Ross]

Ric,
You picked the wrong President, that one might just have you shot. :-)

John M. Ross
Windsor, Nova Scotia, Canada
jrpiano@win.eastlink.ca
----- Original Message ----- 
From: "Richard Brekne" <Richard.Brekne@grieg.uib.no>
To: "Pianotech" <pianotech@ptg.org>
Sent: Monday, November 03, 2003 6:01 PM
Subject: Re: Irate Customer


> 
> 
> Nichols wrote:
> 
> > Funny thing..... while I was trying to write this, I received a second
> > call-back complaint from a customer with a funky spinet that has a
> > mystery trapwork problem. AND.... the player is the husband..... who
> > happens to be an attorney. So...
> >
> > "Mr. Nichols? You were here last week and now the keys are just
> > holding."
> >
> > "Great! This is a good thing, Mrs. wife-of-an-attorney." Now, at
> > least, we'll have some kind of tangible target."
> >
> >
> 
> Hi Guy
> 
> Personally I dont fear this kind of situation at all. The fellow could
> be the President of Zimbabwe for all I care. In the end its his word
> against mine about the "it was just fine before you tuned it" thing.
> Added to the fact that it is really easy to prove that tuning a piano
> has nothing to do with sticking keys, or most other such problems... you
> end up manuvering the fellow to prove that you did something else then
> simply tune the piano, and you did so purposely to cause the piano
> problems.
> 
> If you werent specifically their to do other then tune the piano, and
> thats what you got paid for... then you are under no obligation to fix
> anything else for free. And any piano that develops some acute problem
> as a result of standard service proceedures is in need of repairs
> relative to that problem to begin with, and you can not be expected to
> be able to forsee or freely repair after the fact any such occurances.
> 
> Been there, done that... attorney hot shot ended up footing the bill for
> all court costs.
> 
> Its kind of like the plumber showing up to fix your toilet and upon
> flushing a pipe down the hall breaks due to some fluke of luck. Dats da
> breaks customer.
> 
> Cheers
> 
> RicB
> 
> --
> Richard Brekne
> RPT, N.P.T.F.
> UiB, Bergen, Norway
> mailto:rbrekne@broadpark.no
> http://home.broadpark.no/~rbrekne/ricmain.html
> http://www.hf.uib.no/grieg/personer/cv_RB.html
> 
> 
> _______________________________________________
> pianotech list info: https://www.moypiano.com/resources/#archives
>