Bad Rap

[Barbara Richmond]

I agree with Terry on this.  You can try any approach you want to soften the
blow of the reality, but you can't control people's reactions.  And this
applies to other troubled service situations, too.  You do what you can, but
you won't always be the hero.  Go home and relax.  Personally, after a
difficult situation I used go home for a Whiskey Sour, a bubble bath and
read a good murder mystery--all at once.  Now that I have a family, five
minutes in the Lazy Boy recliner (without getting jumped on by my child)
will
suffice.  :-)

Barbara Richmond, RPT
somewhere near Peoria, IL


----- Original Message -----
From: "Farrell" <mfarrel2@tampabay.rr.com>
To: "Pianotech" <pianotech@ptg.org>
Sent: Monday, November 24, 2003 12:05 PM
Subject: Re: Bad Rap


> My first recommendation is to only comment if asked. And then all you can
do
> is do a Joe Friday: just the facts ma'am. Call it as you see it. Even on
> some really trashy piano you can often find something to compliment them
on:
> "Boy, you sure don't see beautiful book-matched veneers like these on
pianos
> made today! Back when your 1942 Baldwin Acrosonic was built, they sure had
> some fine materials to work with."
>
> Terry Farrell
>
> ----- Original Message -----
> From: "gordon stelter" <lclgcnp@yahoo.com>
> To: "Pianotech" <pianotech@ptg.org>
> Sent: Monday, November 24, 2003 12:45 PM
> Subject: Re: Bad Rap
>
>
> > Which brings up a  question: What is the best way to
> > "break the news" to a customer that her precious
> > piano, instead of being beautifully restored by a Wise
> > and True Craftsman, actrually seems to have been
> > badly mauled by a malicious, juvenile chimp on street
> > drugs ?
> >     I have tried various methods: direct, indirect,
> > humor, surprise, etc., but I have yet to find the One
> > True Method which does not, in the customer's eyes,
> > make ME the enemy:  regardless of the blatant and
> > demonstrable evidence before us!
> >      Thump
> >
> > --- Delwin D Fandrich <pianobuilders@olynet.com>
> > wrote:
> > >
> > >   ----- Original Message -----
> > >   From: Farrell
> > >   To: pianotech@ptg.org
> > >   Sent: November 24, 2003 5:33 AM
> > >   Subject: Bad Rap
> > >
> > >
> > >
> > >   Somehow, somewhere, this lady HAD to have gotten
> > > her story screwed up. No way did Mr. So-And-So do
> > > the nasty work that I saw. But if I didn't know this
> > > guy, I suppose I would have come away from that
> > > appointment with the opinion that Mr. So-And-So was
> > > a real sloppy, ignorant, rip-off artist, shmuck of a
> > > piano tooner.
> > >
> > >   A first-hand report like this should be accurate,
> > > but I think also, this is how nasty, inaccurate,
> > > career-damaging rumors can start.
> > >
> > >   Terry Farrell
> > >
> > > And there is at least a fair chance that you also
> > > will end up on her list. After all, there is really
> > > nothing wrong with her piano that a competent
> > > technician couldn't fix in fifteen minutes.
> > >
> > > So...Step Two involves calling Mr So & So and having
> > > a chat. He should at least be given the chance to
> > > contact the POS owner and straighten out the story.
> > > Just as you should hope the next technician to see
> > > the piano will give you a similar chance.
> > >
> > > Del
> >
> >
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>
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