My first recommendation is to only comment if asked. And then all you can do is do a Joe Friday: just the facts ma'am. Call it as you see it. Even on some really trashy piano you can often find something to compliment them on: "Boy, you sure don't see beautiful book-matched veneers like these on pianos made today! Back when your 1942 Baldwin Acrosonic was built, they sure had some fine materials to work with." Terry Farrell ----- Original Message ----- From: "gordon stelter" <lclgcnp@yahoo.com> To: "Pianotech" <pianotech@ptg.org> Sent: Monday, November 24, 2003 12:45 PM Subject: Re: Bad Rap > Which brings up a question: What is the best way to > "break the news" to a customer that her precious > piano, instead of being beautifully restored by a Wise > and True Craftsman, actrually seems to have been > badly mauled by a malicious, juvenile chimp on street > drugs ? > I have tried various methods: direct, indirect, > humor, surprise, etc., but I have yet to find the One > True Method which does not, in the customer's eyes, > make ME the enemy: regardless of the blatant and > demonstrable evidence before us! > Thump > > --- Delwin D Fandrich <pianobuilders@olynet.com> > wrote: > > > > ----- Original Message ----- > > From: Farrell > > To: pianotech@ptg.org > > Sent: November 24, 2003 5:33 AM > > Subject: Bad Rap > > > > > > > > Somehow, somewhere, this lady HAD to have gotten > > her story screwed up. No way did Mr. So-And-So do > > the nasty work that I saw. But if I didn't know this > > guy, I suppose I would have come away from that > > appointment with the opinion that Mr. So-And-So was > > a real sloppy, ignorant, rip-off artist, shmuck of a > > piano tooner. > > > > A first-hand report like this should be accurate, > > but I think also, this is how nasty, inaccurate, > > career-damaging rumors can start. > > > > Terry Farrell > > > > And there is at least a fair chance that you also > > will end up on her list. After all, there is really > > nothing wrong with her piano that a competent > > technician couldn't fix in fifteen minutes. > > > > So...Step Two involves calling Mr So & So and having > > a chat. He should at least be given the chance to > > contact the POS owner and straighten out the story. > > Just as you should hope the next technician to see > > the piano will give you a similar chance. > > > > Del > > > __________________________________ > Do you Yahoo!? > Free Pop-Up Blocker - Get it now > http://companion.yahoo.com/ > _______________________________________________ > pianotech list info: https://www.moypiano.com/resources/#archives >
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