Bad Rap

[gordon stelter]

Which brings up a  question: What is the best way to
"break the news" to a customer that her precious
piano, instead of being beautifully restored by a Wise
and True Craftsman, actrually seems to have been 
badly mauled by a malicious, juvenile chimp on street
drugs ?
    I have tried various methods: direct, indirect,
humor, surprise, etc., but I have yet to find the One
True Method which does not, in the customer's eyes,
make ME the enemy:  regardless of the blatant and
demonstrable evidence before us!
     Thump
 
--- Delwin D Fandrich <pianobuilders@olynet.com>
wrote:
> 
>   ----- Original Message ----- 
>   From: Farrell 
>   To: pianotech@ptg.org 
>   Sent: November 24, 2003 5:33 AM
>   Subject: Bad Rap
> 
> 
> 
>   Somehow, somewhere, this lady HAD to have gotten
> her story screwed up. No way did Mr. So-And-So do
> the nasty work that I saw. But if I didn't know this
> guy, I suppose I would have come away from that
> appointment with the opinion that Mr. So-And-So was
> a real sloppy, ignorant, rip-off artist, shmuck of a
> piano tooner.
> 
>   A first-hand report like this should be accurate,
> but I think also, this is how nasty, inaccurate,
> career-damaging rumors can start.
> 
>   Terry Farrell
> 
> And there is at least a fair chance that you also
> will end up on her list. After all, there is really
> nothing wrong with her piano that a competent
> technician couldn't fix in fifteen minutes.
> 
> So...Step Two involves calling Mr So & So and having
> a chat. He should at least be given the chance to
> contact the POS owner and straighten out the story.
> Just as you should hope the next technician to see
> the piano will give you a similar chance.
> 
> Del


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