<< What is the best way to > "break the news" to a customer that her precious > piano, instead of being beautifully restored by a Wise > and True Craftsman, actrually seems to have been > badly mauled by a malicious, juvenile chimp on street > drugs ? >> When I am faced with this decision, I simply tell the customer that the work was not done to what I consider acceptable standards. Then I tell give them an estimate for repair based on what the piano needs as it sits in front of me. Then I give them a bill for the examination, telling them that if they choose to have the work done properly, the cost of the exam will be deducted from the repair bill. If they are irrascible, penny-pinching, paranoid, complainers, then I certainly don't want them as a customer and this approach seems to weed them out. Regards, Ed Foote RPT http://www.uk-piano.org/edfoote/index.html www.uk-piano.org/edfoote/well_tempered_piano.html <A HREF="http://artists.mp3s.com/artists/399/six_degrees_of_tonality.html"> MP3.com: Six Degrees of Tonality</A>
This PTG archive page provided courtesy of Moy Piano Service, LLC