---------------------- multipart/alternative attachment Doug, Some customers are crotchety and will complain no matter how much you explai= n=20 things to them. I think all of us have been there. =20 I find that after a pitch raise of epic proportions, pianos can do=20 unpredictable things. The whole thing can raise in pitch, drop in pitch, br= eak strings=20 during the pitch raise. I've found that unisons go out far more easily as=20 well (mostly in new pianos), depspite my best attempts to equalize tension i= n the=20 strings. =20 Explain that it will take several tunings to stablize the instrument. It=20 doesn't matter, really, whether they're done in 6 weeks, or 6 months. Six y= ears=20 might be "stretching" it a tad, though....:-) I would go back and check your work, and while you're there, give the=20 customer a copy of the PTG Bulletin on Pitch Raising. He might gain some gl= immer of=20 understanding if he reads it. I carry them in my invoice book and give them= =20 to customers who get a glazed look when I start trying to explain what happe= ns=20 with such a dramatic increase in tension. Having written information cuts=20 down on appointment time. I'd offer to tune the piano again for a discounted rate. If he was a=20 gentleman, and good-natured, I'd be more inclined to offer complimentary ser= vice. Best of luck, Dave Stahl In a message 12/13/04 5:49:48 PM Pacific Standard Time,=20 pianotuner@frontiernet.net writes: > As a new piano tuner, I am learning a lot as I go and tune different > piano=E2=80=99s and typically I am tuning the older piano=E2=80=99s and so= me new/better > ones. This past Sat. I tuned a piano for a home that had a console > that had never been tuned =E2=80=98in a long time=E2=80=99. I warned them=20= that I might > break strings and that it will go out of tune quickly because of the=20 > condition > of the strings and the piano itself. Well I was called back by > the customer saying =E2=80=98the piano is still out of tune and you must n= ot > have checked it before you left=E2=80=99. Before I left I told him, =E2= =80=98your piano > is most likely going to go flat somewhat because it has not been tuned > at all in such a long time (20+ yrs) and that it should tuned every 6=20 > months. The > piano was old and recently had some action work, but the strings looked > old and dirty. I was careful not to break any strings and when I left it=20 > sounded > good and the funny thing was the customer said it sounded good after I=20 > finished. > It was not that out of tune, A440 sounded like it was between g-sharp and=20= a,=20 > but > not an entire half/step off. > =20 > So, what do I do now? Has anyone been in my shoes before? Go back and > do a =E2=80=98free=E2=80=99 fix it up tuning, or tell him, he has to pay f= or a 2nd tuning.=20 > Is this > going to risk my reputation? He had the action done by another local PTG=20 > member > and I am afraid that if I don=E2=80=99t go back and =E2=80=98fix=E2=80=99=20= this, I am going to get=20 > that > reputation and the other PTG member might tell others about the =E2=80=98p= art time=E2=80=99=20 > tooner, > which I do not want to be and this is why I joined the PTG, to get better.= =20 > Any > thoughts on this would be greatly appreciated. > =20 > I thought the tuning was good, inspite of the condition of the piano and t= he=20 > strings. > It sounded alot better, but I knew it was going to need another tuning soo= n. > =20 > Any advice, thoughts? > =20 > Thanks. > Doug Renz > Associate PTG member, Rochester, NY >=20 >=20 >=20 >=20 ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/68/2e/2c/54/attachment.htm ---------------------- multipart/alternative attachment--
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