Tuning Appointment cancellations

[Terry]

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Re: Tuning Appointment cancellations"What do you do about tuning =
cancellations?"

  I thank them for cancelling ahead of time, see if we can reschedule, =
and then don't go to the appointment......

  Terry Farrell


  At 10:51 AM -0500 12/16/04, Doug Renz Piano Tuning wrote:
    What do you do about tuning cancellations?


  It happens from time to time. Nothing to be concerned about.
  Of course, the reason and attitude presented for the cancellation =
would be factors to consider.


    What if a person cancels it twice? Do you have a
    cancellation policy? Any thoughts in this?


  Twice? It happens, but seldom.


  Policy? Only if cancellations were a recurring theme, and then I would =
have to suspect my own practices in setting up the appointments.


  Essentially, if you have never cancelled an appointment in your entire =
life, you could theoretically be hard-nosed about it. But if you have, a =
softer, understanding approach would seem appropriate.


  Keith
--=20
Keith McGavern
  Registered Piano Technician
  Oklahoma Chapter 731
  Piano Technicians Guild
  USA

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