All day"noshows"/Attitudes

[Thomas Cole]

David,

On a first-time no-show, I rarely get upset about it (unless they just 
made the appointment an hour ago!). As you say, there's always shop work 
(or office work, or a book to read). I'll leave a message on their 
voicemail. Sometimes they'll call with profuse apologies, others will 
never call. It doesn't matter if you don't take it personally. I don't 
bill for a nominal service call because I haven't warned them of this 
charge ahead of time.

If it were important to me to nail every appointment (and leave the shop 
work for the evening), then I would call clients the previous day to 
remind, making sure that they have my telephone number in case there is 
a last-minute emergency. Meaning, making sure that they have me written 
down somewhere... like their calendar, for example.

Sometimes there are emergencies, though, and who is on their calendar is 
the last thing on a person's mind.

Tom Cole

David Renaud wrote:

>Curious; 
>Prevailing attitude will be towards all day "no
>shows."
>
>  For tuning "no shows", depending the client
>relationship a nominal service call may be billed.
>A long term client would be given consideration.
>
>   But what of a big Job, 8 hours, $400.
>A new client, having not serviced the piano in 20
>years. I had done an estimate 1 month ago.Was
>to return addressing bass bridge problems then
>clean, lubricate, regulate, pitch raise, tune. 
> 
>   Specifically,in this case I had to turn down a C7
>concert tuning and subcontracted it out. Plus have
>had several short notice request I could not take
>on this week. 
>
>   SO..... 
>
>   A discussion on professional attitudes 
>& responses to such a client is of interest.
>There have been discussions regarding "no shows",
>but I do not recall one specifically regarding
>sacrificing a whole days work. (Not entirely true, as
>there is a no shortage of delinquent work to address
>in my shop)
>
>                        Cheers
>                        Dave Renaud
>                        RPT
>                        Canada    
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