Petrof keyslip

[David Ilvedson]

Cleaning is not strictly cosmetic.   Moisture and dirt=sludge.   Get the dust up every service!   I wish I could get grand customers to install the plate covers.   The piano looks like new for years, but then I'd probably just be transferring money from their pocket to my pocket.

David I.



----- Original message ---------------------------------------->
From: Dean May <deanmay@pianorebuilders.com>
To: Pianotech <pianotech@ptg.org>
Received: Fri, 18 Jun 2004 16:32:25 -0500
Subject: RE: Petrof keyslip

>What you need to keep in mind, Ron, is not everyone thinks like you do. Lots
>of people are very happy to pay to have their pianos vacuumed out, for
>example, even though you and I know that is strictly cosmetic. If you don't
>offer them that service, when doing it would make them happier, how is that
>really servicing the customer?

>Dean

>Dean May             cell 812.239.3359
>PianoRebuilders.com   812.235.5272
>Terre Haute IN  47802

>-----Original Message-----
>From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org]On Behalf
>Of Ron Nossaman
>Sent: Friday, June 18, 2004 3:58 PM
>To: Pianotech
>Subject: Re: Petrof keyslip


>>  The key is to treat the client like you want to be treated: with
>> respect, humor, and interest.

>This is precisely what I do, which is why I will bring performance and
>longevity issues to their attention, and refrain from pushing (trolling)
>services that will do nothing for the instrument, like cleaning and
>polishing. When I hire work done, I'm not interested in someone running up
>a bill on eyewash items having nothing to do with my reasons for hiring
>them in the first place. I don't like package deals because a portion,
>often a major portion, of what you're buying is always "filler". I tend to
>pass on the hot wax and chrome oil pan when what it needs is spark plugs.
>If I ask for hot wax or chrome, that's different. If they ask, I'll clean
>it. I consider respect for my customers to include not trying to push
>something on them that they don't need, and won't improve the performance
>of their instrument, simply because I can transfer money from their pocket
>to mine doing it. I expect, but rarely get, the same consideration from
>those I deal with for service. That's probably one reason I'll never be
>rich unless a solid platinum meteorite the size of a refrigerator lands in
>my back yard.

>Going out to watch the sky now...

>Ron N

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