Steinway factory whippens

[Erwinspiano@aol.com]

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In a message dated 10/9/2004 8:48:31 AM Pacific Standard Time,  
piano57@flash.net writes:

 Barbara writes
 
Oh, crud.  Monday when I ordered parts, Shannon said it would be a  week, 
maybe two, because there were no whippens on the shelf and they were  awaiting a 
new shipment.  So, I was really surprised when the UPS truck  pulled up on 
Friday with a package from S&S.  I'm not quite done with  key bushings--I 
would've been done if I had known the parts were going to  be here so soon.  :-)  
Dang, did I get some of your rejects,  Dale?   I guess I'll find out this 
week.......
 
 



    HI Barbara
  No those parts went directly to Kent Webb. I try to complain to the  right 
people. You won't know if they'll work till you srew them on. If they are  
real crooked,then there are only 2 choices. Travel them to the best of your  
ability, which is what we 
are doing with the other 2 sets currently or return them.
    If you return be very specific with the complaint  & complain to  Kent 
not Shannon. I know they were doing a  focus group on this problem last week so 
it would be timely if others , for some  reason, complain also. Hey I want 
them to get it right & stay in business.  No single company effects ours so 
profoundly in so many ways as does the  exsitence of Steinway & sons. They drive 
the markets we deal in  &  ......some of us a little crazy at times but 
hey..........That's life
   Dale

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