Dampp-Chaser sold on the internet (cheap)!

[CChristus]

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Mike,

Sage advice as usual.  Piano/automobile analogies sometimes work very well
to help enlighten clients, and now we can add piano/restaurant to that.
Appreciate your "seasoned" wisdom.  You explain why we have no reason to
feel guilty or squeamish about charging fair prices for parts and labor.

Chuck Christus

 

P.S. Man, you get up early!

 

 

 

 

-----Original Message-----
From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On Behalf
Of Mike Kurta
Sent: Saturday, September 18, 2004 5:23 AM
To: Pianotech
Subject: Re: Dampp-Chaser sold on the internet (cheap)!

 

    Hi Clyde:

    I used to run into the same thing when I was in the auto repair 

business.  Customers would want to supply their own parts and ask us to 

install them in their car. We would discourage them from following this path


by politely explaining that our abililty to stay in business was based on 

revenue from both parts and labor and if a customer asked us to install 

their own parts, we could not  guarantee the function of those items, and 

there would be an additional labor charge.  If they insisted, we would 

suggest they go elsewhere.

    I would  use the old example of bringing your own bacon and eggs to a 

restaurant and ask them to cook and serve them for you at a reduced price. 

We established this policy long ago, and have lost very few customers over 

it.  Those that chose to leave, were not that valuable to begin with.

    Mike Kurta 

 

 

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