Customer call backs/reminders

[daniel sicardi]

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You could always program your Calendar to reflect advance call-backs way =
ahead of time.  That way you could even have periodic modifications =
taken into consideration for things like customer vacations and specific =
humidity conditions. You can do it in outlook, and most of the other =
programs of it's ilk like act and other time management programs. This =
includes e-mail and follow-up emial messages!
Danny
  ----- Original Message -----=20
  From: Paul Chick (Earthlink)=20
  To: Pianotech=20
  Sent: Wednesday, September 22, 2004 8:14 AM
  Subject: RE: Customer call backs/reminders


  Send your reminder card about a month  before a tuning date to give =
your client a "heads up" on the service.  Most likely they need to =
budget for the time and the expense,  so this will help their planning, =
and most likely your card will get stuck to the refrigerator with their =
other reminders.  You'll experience more scheduled calls than =
postponements.

  Paul C
    -----Original Message-----
    From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org]On =
Behalf Of Piannaman@aol.com
    Sent: Tuesday, September 21, 2004 10:40 PM
    To: pianotech@ptg.org
    Subject: Re: Customer call backs/reminders


    Julia,=20

    At the end of each appointment, I tell customers that I will be =
sending a reminder in 6 months and will follow it up with a call.  This =
makes it easier for the client do digest the solicitation 6 months =
later...:-}  It works pretty well, for the most part.  With clients who =
are bonafide customers(2 or more previous appointments), I have a high =
booking rate.  As discussed in a previous thread, booking second =
appointments after dealer tunings is less fruitful...:-).=20

    Dave Stahl=20

    In a message dated 9/21/04 7:53:51 PM Pacific Daylight Time, =
Alpha88x@aol.com writes:=20



      Gretings,=20

                I have been thinking about calling back customers and =
reminding them to get their pianos tuned. I occasionally send out =
reminder cards at the request of the customer, however, I find something =
repulsive about calling to find/keep work=20
      .=20
                 I was just wondering how some of the folks on this list =
handle keeping and developing steady customers. Are steady regular =
customers something that will transpire over time, because the customer =
will like the tuning I put on their piano, or is it something that I =
must put effort into ie. phonecalls, postcard reminders?=20

      Thanks in advance,=20
      Julia Gottchall,=20
      Reading, PA=20



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