Voicing question

[KeyKat88@aol.com]

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Greetings,

        Last year a customer recently bought a new Kawaii 6' grand. She 
complained that the piano sounded "stringy". I observed that when the damper felts 
raised with the keystroke this is what was causing the strings to "zing" 
causing the "stringy" sound.  

        I told her to "wear in" the piano in a year or so and the noise would 
diminish. Sure enough now,. a year later the piano sounds much better. 
However she would like what she refers to as a "richer" sound. I believe I can 
accomplish this with voicing, but I don't know how to go about it. What gives a 
piano a richer sound?  I would think "rich" entails a deep "thunderous" bass and 
a very and velvety midrange along with a mellow treble,  as opposed to a 
"twinkly" or  "glittery" treble. Any suggestions on how to accomplish this would be 
helpful.

Thanks in advance
Key   

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