This is a multi-part message in MIME format. ---------------------- multipart/related attachment ------=_NextPart_38706.5155108796.124 Well put and my modus operandi also... David Ilvedson, RPT Pacifica, California Original message From: "Alan Barnard" To: "koko99@shaw.ca, Pianotech Received: 12/20/2005 12:13:59 PM Subject: Re: Unintended Results I'm not sure I exactly understand what you're asking but I'll respond .= .. Only on one occasion did I do extra work without pre-agreement. That wa= s a major pitch raise when the piano owner was not there when I arrived= (another family member let me in). When I gave her the bill she freake= d, it was very ugly. On the other hand, she was very upset about someth= ing from the moment she walked in the door--I was just the last straw, = as it were. In this case, I had pretty much carte blanche but only charged her for = the tuning and PR, the rest was just piddley adjustments, a little hamm= er fitting, etc., that I do as part of tuning anyhow, if there is time.= I have, on many, many occasions turned a "normal tuning" into a 2 or 3 = hundred dollar job. On about five occasions, I turned them into 2 and 3= thousand dollar jobs. I DO sell work, but I don't twist arms. Here is = the situation, here are the needs, here are your options, this is how y= our piano could be, here are the economic issues as to now and future m= arket value of the piano, etc. You don't have to be a good salesman, re= ally, you just have to open your mouth. Same thing on selling caster cu= ps, Dampp-Chaser systems, and so forth. You present, they say yes or no, you make more money, they get a happie= r piano. Win, win, win. Never think of selling as something where the c= ustomer loses if you "win" -- that's for shysters. Good selling is just= presenting need, information, options, long term benefits, etc. Alan Barnard Salem, Missouri ----- Original Message ----- From: carl teplitski To: Pianotech Sent: 12/20/2005 1:29:44 PM Subject: Re: Unintended Results Did you and customer agree on the need and actually start the work imme= diately ? Were you able to give her an idea how much job would cost ? In my expe= rience, most people are not that quick to agree to a job which would come to= much more money than a tuning, on the first visit . Though it has happened to me = , also, but a normal tuning turning into a $ 2 or $ 300.00 job, is not the usual occurance. = Maybe I'm not that good a sales person. Just curious. Carl / Winnipeg St=E9phane Collin wrote: hihi nice story St=E9phane. ----- Original Message ----- From: Alan Barnard To: Pianotech Sent: Monday, December 19, 2005 7:57 PM Subject: [Norton AntiSpam] Unintended Results Had a new customer on a referral from a referral from a referral from a= referral--always gratifying. Arrived to find a crummy old Wurly consol= e in bad shape. But since the customer (wife of an Army colonel which e= xplains the reference to "one more move") is a good player and is in th= is chain of referrals, I took pains to make necessary repairs, minor re= gulation, a little tone work, pitch raise and two-pass tuning. It ended= up a much happier piano than when I arrived. During the job, she asked= if I knew of a decent grand for sale. We discussed several options, in= cluding a beautiful S&S M that I know is for sale at a decent price. Sh= e got excited and wrote down all the info I was giving her. Today I got= the following note in the mail ... Screwed up again!!! I had a chance to get a much nicer piano in my customer base and messed= it up by making her piano acceptable to her. Rats. Only kidding ... sort of. Alan Barnard Salem, Missouri ------=_NextPart_38706.5155108796.124 An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/4e/0f/8e/65/attachment.htm ------=_NextPart_38706.5155108796.124-- ---------------------- multipart/related attachment A non-text attachment was scrubbed... Name: not available Type: image/jpg Size: 66982 bytes Desc: not available Url : https://www.moypiano.com/ptg/pianotech.php/attachments/d4/6b/2f/54/attachment.bin ---------------------- multipart/related attachment--
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