This is a multi-part message in MIME format. ---------------------- multipart/alternative attachment MessageThat is wierd. I have no idea how the word Message appeared in my = post text. i did not type it and it is not there when I hit reply. Joe Goss RPT Mother Goose Tools imatunr@srvinet.com www.mothergoosetools.com ----- Original Message -----=20 From: Joe And Penny Goss=20 To: Pianotech=20 Sent: Tuesday, December 27, 2005 9:27 AM Subject: Re: How to sell a broken string I use Goose Juice at upper termination points. Just a drop on any = place where there looks to be rust. Joe Goss RPT Mother Goose Tools imatunr@srvinet.com www.mothergoosetools.com ----- Original Message -----=20 From: Geoff Sykes=20 To: Pianotech@Ptg. Org=20 Sent: Monday, December 26, 2005 10:23 PM Subject: How to sell a broken string Greetings all, and happy holidays to everyone -- I had such great success with my last question that I thought I = would post a second one. (I have a third one coming in a couple of = days.) Broken strings happen! Sometimes you can see the precursor evidence = that indicates strings MAY break, but there really is no way to know for = sure that it may until it does. When a string breaks, how do you explain to your customer that it = wasn't your fault? Naturally this may be a little easier with = established customers with whom you have developed some trust. But what = about those first time customers? The ones to whom you may have already = had to explain the concept of pitch adjustment and stability, and that = subsequent additional charge. How do you explain the situation, either = before or after the fact, so that they will not only pay for the repair, = but also (hopefully) call you again? Bonus question: What measures do you take, beyond being careful and = crossing your fingers, to help prevent string breakage? -- Geoff Sykes -- Assoc. Los Angeles ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/de/fa/a9/84/attachment.htm ---------------------- multipart/alternative attachment--
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