Who gets the bill?

[A440A@aol.com]

<< Here's the question: who do I give the bill to?  I don't feel it's the 
customer's responsibility, as it's virtually a new piano, with no 
environmental 
factors involved that could possibly cause such changes in regulation as to 
render the piano virtually unplayable.  Should it be the dealer, who really 
doesn't prep the pianos particularly well?  Normally, this particular brand 
comes into the store in very good shape with need for only minimal tweaking.  
And 
given the price paid by the customer, the store was likely even less 
inclined than normal to service the piano thoroughly.   

Greetings, 
     A little advance communication with the dealer would have made all this 
a no-brainer, you would have known who you were working for before you began 
the work and they would have known they were going to pay.  Now that you have 
made the investment of your time, you will have to sell the dealer on accepting 
that it was in his best interest that you did that.  Was there a warranty?  
What sort of dealer is involved here?  One that simply sells product or one who 
cares about how the instruments perform? 
    Some kind of agreement with the potential warrantor(?) will make these 
situations a lot easier to deal with. 
Good luck, 
Ed Foote