Ed, Well stated. Tom Servinsky ----- Original Message ----- From: <A440A@aol.com> To: <pianotech@ptg.org> Sent: Thursday, February 24, 2005 6:46 AM Subject: Re: Who gets the bill? > << Here's the question: who do I give the bill to? I don't feel it's the > customer's responsibility, as it's virtually a new piano, with no > environmental > factors involved that could possibly cause such changes in regulation as > to > render the piano virtually unplayable. Should it be the dealer, who > really > doesn't prep the pianos particularly well? Normally, this particular > brand > comes into the store in very good shape with need for only minimal > tweaking. > And > given the price paid by the customer, the store was likely even less > inclined than normal to service the piano thoroughly. > > Greetings, > A little advance communication with the dealer would have made all > this > a no-brainer, you would have known who you were working for before you > began > the work and they would have known they were going to pay. Now that you > have > made the investment of your time, you will have to sell the dealer on > accepting > that it was in his best interest that you did that. Was there a warranty? > What sort of dealer is involved here? One that simply sells product or > one who > cares about how the instruments perform? > Some kind of agreement with the potential warrantor(?) will make these > situations a lot easier to deal with. > Good luck, > Ed Foote > _______________________________________________ > pianotech list info: https://www.moypiano.com/resources/#archives >
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