Steinway quality control problems---a possible solution !

[gordon stelter]

I suggest we all keep a folder in our emails, derived
from these discussions, called "Steinway complaints",
or some such. Then, the next time a naive citizen 
( or potential buyer ) says "But aren't Steinways the
best pianos in the WORLD ?!?!" ( which happens to me
frequently ) we say absolutely nothing. Just request
that person's email, and downlaod the whole folder to
them !
     When S&S gets wind of this, they'll clean up
their quality control PDQ, I'll bet, and start making
great, more-or-less uniform pianos once again!    
Thump

 

--- David Renaud <drjazzca@yahoo.ca> wrote:

> You wrote:
> David R has made this public.  Assuming his
> assessment
> and observations are correct, what does it 
> mean for any of us (or our clients) if we cannot see
> this situation successfully resolved?
> David Skolnik
> -------------------------------
> 
> Good questions.
> 
>   My observations were followed up by my booking 2 
> other RPTs, independently to follow up. Both saw and
> confirmed the results firsthand. Thus I have some 
> degree of confidence that I am on track here.
>    
>   Someone asked about crown. Yes there is crown left
> on the board. It bas been suggested by more then one
> person that perhaps the bridge was carved this
> way....
> ...inverted slope. Especially since even the bass 
> bridge is inverted. I have seen stranger things.
> 
>    To me, the problem itself questions not the
> company's quality, stuff happens, everyone messes up
> from time to time...everyone. It is all about how
> one handles the problems when they do occur. Every
> technicians, and cooperation has had problems, not 
> everyone wants responsibility.
> 
>    So, they are sending someone next Thursday. 
> I will look forward to reporting on the outcome
> Thursday night.
> 
>    Let me say on another note. Without support as
> demonstrated my by Chapter PTG members, these 
> opportunities to learn through problems over the
> years
> would never be so educational, and I would have
> never
> come to the place I am now in my business. 
>    The support structure I have experienced,
> and the pool of collective knowledge are my top 2
> reasons to respect PTG.
> 
>                              Thank You
>                              Dave Renaud
>                         
>      
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
>     
>  
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
>  
> 
> 
> 
> 
> 
> 
>  
> 
> 
> 
> 
> 
> 
> 
> __________________________________________________
> Do You Yahoo!?
> Tired of spam?  Yahoo! Mail has the best spam
> protection around 
> http://mail.yahoo.com 
> _______________________________________________
> pianotech list info:
> https://www.moypiano.com/resources/#archives
> 


__________________________________________________
Do You Yahoo!?
Tired of spam?  Yahoo! Mail has the best spam protection around 
http://mail.yahoo.com