This is a multi-part message in MIME format. ---------------------- multipart/related attachment ------=_NextPart_001_003E_01C525FA.A7A07650 Brian wrote:I have received a request to tune a piano the Saturday = evening before Easter, around 10 p.m., after the church has completed an = Easter play. They wish to have the piano ready for the Easter morning = service. The church is located out of town and has been a regular = customer. Brian It all depends on how much you want to keep this account. You are in = between the "rock and the hard place" situation. If you do it, you have to apply some level of holiday and after hours = rate as this is an out of the ordinary request. It comes to reason that = your time is valuable and their request is unique. On the other hand ,if = you don't do it, then you run the risk of loosing the account. Personally, I would be bold and make your point loud and clear that = their request is one which comes with a major service call fee ( at = least 2x your rate) and then put the ball back in their court. Although = I do a lot of unusual hour-tunings due to concert work being my main = gig, I make it quite clear that very late hour work comes with a price = tag. If they re willing to pay for it, they'll ask for my service. If = not, they won't. Simple is that! Tom Servinsky ----- Original Message -----=20 From: Brian Doepke=20 To: Pianotech=20 Sent: Thursday, March 10, 2005 8:01 PM Subject: special tuning request..how do you do it? =20 Hello list, I have received a request to tune a piano the Saturday evening before = Easter, around 10 p.m., after the church has completed an Easter play. = They wish to have the piano ready for the Easter morning service. The = church is located out of town and has been a regular customer. What are some of your practices regarding additional fees for such a = situation? Brian P. Doepke A.A.A. Piano Works, Inc=20 =20 ------=_NextPart_001_003E_01C525FA.A7A07650 An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/9b/51/ca/28/attachment.htm ------=_NextPart_001_003E_01C525FA.A7A07650-- ---------------------- multipart/related attachment A non-text attachment was scrubbed... Name: not available Type: image/gif Size: 199 bytes Desc: not available Url : https://www.moypiano.com/ptg/pianotech.php/attachments/5b/21/6b/5c/attachment.gif ---------------------- multipart/related attachment--
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